2025 Policies & Helpful Tips

Drop-Off & Pick-Up Hours

• Monday–Friday: 7:00 AM – 7:00 PM Closed 12:00 PM – 3:00 PM
• Weekends & Holidays: 10:00 AM – 5:00 PM Closed 12:00 PM – 3:00 PM

During holiday weeks or school vacations, we shift to holiday hours. For example, during Christmas week we open at 10 AM instead of 7 AM and close at 5 PM instead of 7 PM. Midday closure remains 12 PM – 3 PM.

Deposit Policy

A 50% non-refundable and non-transferrable deposit is required at the time of booking for all boarding reservations.

• Reservations are not confirmed until the deposit is received.
• The deposit cannot be refunded or used toward future bookings.

Boarding & Daycare Pricing

Required Vaccinations

Required vaccinations: current Rabies, Distemper/Parvo, and Bordetella.

Optional Vaccinations

While not required, we highly recommend the canine influenza (flu) vaccine to further protect your pup during their stay.

Reminders

• During holidays and school breaks, you pay for the full booking—even if you pick up early or drop off late.
• Daycare is not drop-in. Reservations are required.
• Three-night minimum applies during holidays and school breaks (we follow Williamson County school calendar).

Food & Medication

Please pre-bag each meal in its own individual baggie. We have refrigerators and freezers available for wet or frozen food. If you have questions about dietary needs, please ask!

• $5/day charge for food not pre-bagged

Medications may be left in original containers. Please bring pill pockets, cheese, or yogurt if needed to help your pet take their meds.

• $5/day charge for administering medications, including shots or eye/ear drops

What to Bring

We provide beds, bowls, and blankets. Just bring your pet, their food, and medication if needed. You're welcome to bring extra items, but we cannot guarantee they will be returned.

Bordetella Information

Since the Bordetella vaccination is a live virus, pups can shed it from their bodies for up to 72 hours after receiving it. This means they could bring the virus into our facility. Many veterinarians may not mention this, but at The Pampered Pooch we strive to protect all dogs in our care. We kindly ask that if your pup needs an updated Bordetella vaccine, please schedule it at least 3 days before boarding or daycare. Thank you for your understanding and cooperation.