2025 Policies & Helpful Tips

Drop-Off & Pick-Up Hours

• Monday–Friday: 7:00 AM – 7:00 PM Closed 12:00 PM – 3:00 PM
• Weekends & Holidays: 10:00 AM – 5:00 PM Closed 12:00 PM – 3:00 PM

During holiday weeks or school vacations, we shift to holiday hours. For example, during Christmas week we open at 10 AM instead of 7 AM and close at 5 PM instead of 7 PM. Midday closure remains 12 PM – 3 PM.

2025 Daycare Blackout Dates & Holiday Hours

During peak times such as holidays and school breaks, daycare will not be offered. Boarding will remain available, but we will operate on holiday hours only: 10:00 AM – 12:00 PM and 3:00 PM – 5:00 PM for all drop-offs and pick-ups.

• Spring Break: March 7 – March 16
• Memorial Day: May 26
• 4th of July: July 4
• Labor Day Weekend: August 29 – September 1
• Fall Break: October 3 – October 13
• Thanksgiving Break: November 21 – November 30 (Daycare resumes December 1)
• Christmas & New Year: December 19 – January 5 (Daycare may resume earlier depending on boarding volume)

Deposit Policy

A 50% non-refundable and non-transferrable deposit is required at the time of booking for all boarding reservations.

• Reservations are not confirmed until the deposit is received.
• The deposit cannot be refunded or used toward future bookings.

Boarding & Daycare Pricing

All boarding dogs must be picked up by 12 PM for no additional charge. After 12 PM, daycare fees will apply:
Brentwood: $30 (large dogs) / $25 (small dogs)
Cottontown: $28 (large dogs) / $23 (small dogs)

Reminders

• During holidays and school breaks, you pay for the full booking—even if you pick up early or drop off late.
• Daycare is not drop-in. Reservations are required.
• Three-night minimum applies during holidays and school breaks (we follow Williamson County school calendar).

Required Vaccinations

Required vaccinations: current Rabies, Distemper/Parvo, and Bordetella.

Optional Vaccinations

Canine Influenza (flu) vaccine is not required but highly recommended.

Medication Policy

• Oral meds given with meals are included at no charge, up to 3 pills per day.
• If meds must be given outside mealtimes, a $5/day fee applies.
• Duplicate pills (like two allergy tablets taken together) count as one.
• All other meds (injections, ear/eye drops, etc.) are $5/day.

What to Bring

We provide beds, bowls, and blankets. Just bring your pet, their food, and medication if needed. You're welcome to bring extra items, but we cannot guarantee they will be returned.

Bordetella Information

Since the Bordetella vaccination is a live virus, pups can "shed" it for up to 72 hours after receiving it. This means they could bring it into our facility. While many vets may not mention this, we ask that if your pup needs an updated Bordetella vaccine, you have it administered at least 3 days before your stay with us. Thank you for helping us keep everyone safe and healthy!

📸 Daily Photo Updates

Our goal is to share pictures of every pup staying with us each day — we love capturing their happy moments! However, there are times when we’re unable to post due to weather, staff coverage, or the needs of the pets in our care.

Please know: the well-being of your pets always comes first. If you don’t see a picture of your pup, it does not mean something is wrong. In fact, we have a saying around here:

“No news is good news.”

Rest assured, if there’s ever a concern, you’ll be the first to know. Thank you for trusting us with your beloved pets!